Salesforce Advance Administrator Notes (Entitlements management)

Posted By AJ on May 12, 2015

Entitlements management Entitlement management lets you and your support agents: Verify if your customers are eligible for support Create and maintain service contracts for your customers Specify unique service levels for each customer, such as first response and resolution times Enforce service levels with time-dependent, automated processes that instruct agents how to resolve cases http://www.infallibletechie.com/2013/06/entitlement-management-in-salesforce.html Entitlement Management Features Entitlement...