Managing your customers from a 360-degree view can be a bit challenging. This is simply because customers follow different channels to reach a Salesforce Development Company.
This is where the Salesforce Marketing Cloud provides you a platform to deliver a complete journey from the beginning to the end across various channels and devices. In a way, Salesforce Marketing Cloud takes full responsibility for delivering the right information at the right point of time.
Salesforce Marketing Cloud includes various feature enriched products enabling you to reach your customers at the right point of time conveying the right information in the right way. Salesforce Marketing Cloud helps you reach your customers via email, digital ads, social media, SMS, and website. Salesforce Marketing Cloud gives you the whole package.
Benefits of Salesforce Marketing Cloud
Let us look at some key benefits Salesforce Marketing Cloud offers:
- Reach your customers anywhere on the web.
- Offers customized recommendations, special discounts, and reminders for activities & events.
- Flexibility to expand connections to gather a new audience.
- Collecting more data about your customers.
- Helps in mapping 1:1 customer’s journey across various channels and devices.
- The customer’s lifecycle stages can be organized in a mannered way.
- Real-time customer support.
- Analyze customer’s social media to know about their requirements.
- Optimize the customer’s journey with proper planning.
- Determine customer’s strengths and weaknesses for discovering relevant strategies in real-time.
- It generates positive feedback for customers.
The features of Salesforce Marketing Cloud may help you integrate data and marketing, including but not limited to:
Managing your customer’s journey from starting to the end is important. Salesforce Marketing Cloud comes with a “Journey Builder” that enables you to organize your customer’s journey in a personalized manner. It covers almost every aspect like mobile notifications, targeted advertisements, personalized emails, or even real-time conversion windows. This feature of the Salesforce Marketing Cloud creates a personalized customer journey.
Salesforce Marketing Cloud targets only the relevant audience to your specific product. Audience Builder by Salesforce Marketing Cloud helps you gather data from different sources like analyzed data set of customer trends & market opportunities and discover a single customer view.
Salesforce Marketing Cloud solutions offered by a salesforce implementation partner allow you to discover important information about your customers ultimate resulting in building KPIs, creating strong data visualization, and strategic goals that will lead to incoming relevant information.
Marketing Cloud Connect
Salesforce Marketing Cloud provides a 360-degree view of each and every individual with the help of Marketing Cloud Connect. It provided you the flexibility to customize the customer’s experience ensuring good quality services.
Personalized Builder by Salesforce Marketing Cloud helps you understand customer habits by constructing custom profiles and algorithms. Personalization Builder is a long-range product covering incorporating trending behaviors to maximize engagement of the customer, product recommendations, and search habits.
Salesforce Marketing Cloud comes with a feature of “Content Builder” that helps you manage all the content on a single platform. It includes features like tagging capabilities and advanced searching.
To conclude, a professional Salesforce development company can put in great effort into the Salesforce Marketing Cloud to prove it a real game-changer for you. With the help of a Salesforce implementation partner, the Salesforce Marketing Cloud can help you access benefits and features that will help you to manage customer relations. Undoubtedly, the Salesforce Marketing Cloud is a feature-enriched product that covers almost every aspect in order to improve the journey of the customer and hence resulting in a 360-degree view of the customer.Do you want to know how Salesforce Marketing Cloud can help you with some of the most amazing and wonderful functionalities to grow your business like never before? Join me and Nitish Bhardwaj, the Chief Information Officer at Cloud Analogy, on Thursday, January 30, 2020, at 8:30 PM IST/3:00 PM GMT, for our upcoming webinar on Marketing Cloud-Balancing the Art and Science of Customer Marketing. Register now https://bit.ly/37I7zTf.
Let’s drive user retention and long-term user engagement with Marketing Cloud Platform!