SALESFORCE LIGHTNING COMMUNITIES
Feb13

SALESFORCE LIGHTNING COMMUNITIES

What if you can connect your customers directly to their business process?  What if you can interact with your favorite vendors? What if you can get all the information needed even through your mobile devices? What if…What if……these if’s are never-ending. Let’s tighten our belts and dive into what exactly communities are all about. Communities are generally an online platform that can connect members directly with each other. It enables rich collaboration between employees, customers, partners, suppliers, and distributors. It helps people to interact with relevant content, data and business processes. Like a magic wizard, it has the power of social with mobile participation, trusted security and direct connection to business processes. “It focuses on deep understanding just for people’s sake.” Communities deepen customer relationships and very well understand the rapidly changing needs of customers. With including enterprise security and tight integration with business processes it goes beyond our thinking by adding social collaboration, extensive branding, customization and mobile access. WHAT I CAN DO OUT OF IT??… To gain deeper relationships with customers you can create communities. You can easily empower employees to connect and collaborate according to the business needs. Since it uses Salesforce so you can easily connect any 3rd party system directly to your community. You can create multiple communities according to your business needs. TYPES OF COMMUNITIES SUPPORTED:   Customer Communities It provides collaboration, mobile access, and consistent branding even for large groups. The benefit is that it enables customers to answer questions from other customers. It is an interactive platform where we can connect and quickly get the information needed. Even the support is provided by sales-rep to resolve the issues. This community build trust with customers and security for long-term engagements. Partner Communities With its power of Role-Based security, it ensures a strong bond with the business process. It helps us to segment data which is shared with different members. It ensures collaborative selling between partners. FEATURES OF SALESFORCE COMMUNITIES: Communities provide deep integration into the business process. The key features of it are as follows: Business Process Integration: It helps members to raise cases, sales opportunities or campaigns from within the community. Employees can easily share and access files. It helps to drive more sales by connecting your employees with resellers and distributors. Social Collaboration: People can create small groups and can interact easily with goals according to their interest. One can manage social listening, content, engagement, workflow all in one place. Branding/Customisation: Companies can easily customize their websites according to the look and feel they want for their website. Members are free to meet their needs and requirements. One can create...

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Ajay Dubedi Salesforce Expert | Consultant
Feb02

Ajay Dubedi Salesforce Expert | Consultant

Ajay Dubedi is Salesforce Expert. An accomplished Technical Architect, Consultant and Business Analyst with global consultancy experience; designing and implementing solutions for a range of clients. He has assisted and implemented solutions in industries comprising Banking, Health Care, Networking, Education, Telecommunication, and Manufacturing.

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Salesforce Implementation Expert Interview Preparations Tips
Aug10

Salesforce Implementation Expert Interview Preparations Tips

Salesforce Implementation Expert also identified as Sales or Service Cloud Consultants is a good job role which needs you to be able to understand requirements, ask questions do analysis, then design and deploy solutions that support end client’s business processes using Salesforce. A Salesforce Implementation Expert should have deep industry expertise and specialized Sales or Service Cloud product knowledge. I expect an Implementation expert to have the following key traits to crack an interview. KNOWLEDGE: Consultants in Salesforce world are supposed to be knowing Salesforce in and out. For example if a particular requirement demands Desk.com but you have never researched about it and based upon your past experience you suggest Communites then you may end up giving a wrong or partially incorrect solution. In an Interview it is very certain that your knowledge will be judged so even if you have not used all the Salesforce products/features in a project but still you should be knowing about them. One can always go to Trail heads and learn new things in Salesforce. Salesforce knowledge of products, features, new or upcoming releases is also important to have. Developer or Consultants everyone should be aware of the upcoming changes in Salesforce. COMMUNICATION: Interview is all about communication. Salesforce Implementation Expert must know that client interactions with requirement gathering are the key aspects of this game. Salesforce Consultants are supposed to be the first point of contact who will process a requirement with end client. Business process of end clients need to be very clear in the mind of a Consultant and that is why he/she should be asking questions, examples, explaining things etc. Sometimes a Business Development or Business Analyst guy must be involved in between who will facilitate the communication but coming up with a never ending relationship with the client is completely your piece of task. SCENARIO: This might be straight from the Consultant exam study guide but its true. Consultant if given a scenario must be able to ▪ identify the components and capabilities of setting up and configuring a secure environment. ▪ identify usability and adoption considerations ▪ identify data migration, data management, and integration considerations ▪ identify features of the Force.com platform for extending application deployment capabilities ▪ identify standard Salesforce CRM applications: Sales Force Automation (SFA), Marketing, Customer Service & Support (CSS), Content, Communities, Mobile, Customer Portal, and Partner Networks ▪ Describe the unique characteristics of a SaaS/cloud computing deployment SYSTEM DESIGN: Salesforce Implementation Expert is supposed to have a dual role of understanding the requirements and coming up with smart and perfect System Design. Although this is a role of Salesforce Architect but a...

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